General conditions


CONDI TION GENERAL

CANCELLATION OF THE CONTRACT BY THE CLIENT

Extraordinary conditions for reservations formalized from 03/30/2020 to 05/31/2021

If cancellation occurs, the following will be charged as a penalty:

Villas

  • More than 30 days from the date of entry 0%
  • Less than 30 days from the date of entry 100% of the reservation.

Rest homes, apartments, bungalows, etc.

  • More than 15 days from the date of entry 0%
  • Less than 15 days from the date of entry 100% of the reservation.

If due to force majeure the reservation cannot be used, the reservation will be canceled without expenses.

 

Cancellation Conditions:

If cancellation occurs, the following will be charged as a penalty:

  • 90 days before the arrival date · 10% of the total amount of the reservation
  • 90 to 60 days before the arrival date · 30% of the reservation amount
  • 60 and 30 days before the arrival date · 50% of the reservation amount
  • 30 days or less before the arrival date · 100% of the reservation amount
  • No show · 100% of the total stay

There will be no credits if the client voluntarily desists from the services before completing his stay.

CANCELLATION OF THE CONTRACT BY THE COMPANY

In the event that, for an unforeseen and not attributable to the company, the accommodation cannot be occupied, the company will make available to the client other accommodation of the same or superior characteristics without refund by any party.

 

INTERPRETATION OF RATES

The prices shown on the website are per accommodation and day, based on the indicated period.

In July and August, the minimum stay will be 7 nights with arrival and departure on Saturday.

 

CONTRACTING CONDITIONS AND PAYMENTS

You can make your reservation online or by phone. You will receive a written confirmation of it in the shortest possible time. Within 5 days from the confirmation, you must pay an advance payment of 30% of the total amount of the reservation. When making the first payment, the client declares at the same time that he has read and understood the general conditions of DENIASOL and that he accepts them. Once this amount is received, we will confirm receipt of it.

The payment method will be by bank transfer to the account indicated in the reservation confirmation. DENIASOL reserves the right to cancel the reservation, if after 30 days from confirmation the mentioned 30% payment has not been received.

The remaining payment (70 %) must be paid in our office on the day of your arrival together with the deposit.

 

INCLUDED SERVICES

 

Reception and office attention, maintenance of breakdowns, gardens and swimming pool during the stay, 24 hour emergency service, electricity, water, gas, ntermediate cleaning, sheets and towels, cleaning and VAT.

 

EXTRA SERVICES

 

Extra bed: € 40 / week

Baby cot: € 30 / week

Baby chair: € 20 / week

Animals: € 40 / week (If allowed in the house)

Radiator: € 20 / week

Wi-fi: € 40/15 Gigas

 

KEY COLLECTION AND DEPARTURES

 

The keys will be collected from 4:00 p.m. to 7:00 p.m. in our office, giving the presentation the ID or Passport of all the occupants of the accommodation.

The departure time will be before 10.00 in the morning. 

If you cannot adjust to these hours, you should contact DENIASOL to organize the delivery of the keys. If DENIASOL is not notified, the client will bear the additional costs that could occur due to non-compliance with the schedule (such as overnight stays at the hotel, transportation costs, etc.) without the client having any right to make claims for said reason. If you cannot occupy the accommodation during the day of arrival or during the key delivery due to any difficulties during the trip or for personal reasons, as well as if you shorten your stay, DENIASOL will not make any refund.

Yes VD. If you wish to extend your stay, you must request it in our office as soon as possible.

 

BOND

 

A deposit of € 200 will be given at the reception of the accommodation. The deposit will be returned in full, as long as there is no damage to the accommodation.

The company reserves the right to modify the requested deposit, depending on the villa leased or the tenants who are going to occupy it.

 

SPECIAL REQUESTS

 

The requests on high floors, low, and other types of requests will be taken into consideration, but in no case the granting of the same is guaranteed.

 

CLIENT'S OBLIGATIONS

 

The occupation of the accommodation by a number of people greater than that established in the reservation will cause immediate expulsion without the right to refund the amount of the reservation.

The tenant / client is obliged to leave the accommodation in good condition, collected and presentable, otherwise DENIASOL reserves the right to cover any extra cleaning costs through the deposit.

The tenant must respect the neighbors and the Rules of the Community of owners to which the accommodation belongs. In case of negligence or inappropriate behavior, DENIASOL reserves the right to cancel the rental agreement with immediate effect and without prior notice. In this case, DENIASOL will not have the obligation to return the rental amount paid by the client.

 

Parties - Events
It is prohibited to celebrate parties or events in the rented accommodation without the express written permission of the landlord. Parties and events are understood as any type of meeting in which the number of people present exceeds double the maximum number of people who can stay in the rented accommodation according to the rental agreement. 

Music and sound
It is not allowed to play or make music or make noises that can be heard outside the limits of the rental property. In the event that a party or event is authorized, the music may be reproduced within the framework of the applicable legal regulations. The tenant is obliged to inform the neighbors, who may be affected by the noise, before the next event or party.

 CLAIMS

Although DENIASOL controls its accommodation before each change of tenant, it could happen that there is a damage to the house. In this case, you must notify our office immediately and no later than 24 hours after arrival. DENIASOL is not responsible for a subsequent claim when you have not made any complaint when occupying the accommodation, or during your stay. 

 

ENTRIES AND DEPARTURES - DEPOSIT

The client must go to the address indicated on the BONUS that will be provided at the time of confirming his reservation. The occupation of the accommodation will be from 5:00 p.m. The client must leave the apartment on the day of departure before 10:00 a.m. All accommodation requests a guarantee or deposit upon arrival, to be deposited in cash. 

APARTMENTS CAPACITY

When making the reservation, the client is responsible for the number of people that must occupy the apartment, without omitting children, whatever their age. If there are a higher number of people including children, playa-Apartamentos declines all responsibility for possible admission to the apartments.

 

LEGAL WARNING

 

In compliance with art. 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce , we inform you that the person in charge of this website is:

IDENTITY: COSTAGALATEA SL

CIF / NIF: B-54989835

ADDRESS: Calle Sagunto 1, 03700 Denia (Alicante)

PHONE: 965 787 145

E-MAIL: info@deniasol.es

REGISTRY DATA: Mercantile Registry of the province of ALICANTE, Volume 4016, Folio 164, Section 8th Sheet A-154042 I / A 1

Housing management company of the Valencian Community nº EEAT - 323 - A

 

PRIVACY POLICY

 

This privacy policy is in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and free movement of these data (RGPD), to Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), as well as in everything that is not contrary to the indicated regulations, to the Organic Law 15/1999, on the Protection of Personal Data (LOPD) and its implementing regulations, and / or those that could replace or update them in the future.

Our organization is committed to the privacy of your personal data. The personal data provided is necessary to provide our services and is treated in a lawful, loyal and transparent manner, guaranteeing adequate security thereof, including protection against unauthorized or illegal treatment and against its loss, destruction or accidental damage through application of technical and organizational measures.

Through this document we want to offer you in a transparent and fair way all the necessary information related to the treatment of your personal data carried out by this organization.

 

I .- RESPONSIBLE FOR THE TREATMENT

IDENTITY: COSTAGALATEA SL

CIF / NIF: B-54989835

ADDRESS: Calle Sagunto 1, 03700 Denia (Alicante)

PHONE: 965 787 145

E-MAIL: info@deniasol.es

Data Protection Officer : dpo@procoden.es

 

 

II .- RECIPIENTS OF PERSONAL DATA

1.- The personal data provided will not be transferred, unless this is provided in the specific treatments.

2.- Optionally, for contracting cloud computing services and / or services for sending e-mails, communication, as well as other related computer services, personal data may be:

- Loaned to computer service companies located within the European Economic Area (EEA) or,

- Transferred to computer service companies located outside the EEA under the Privacy Shield protection by which they have adequate protection measures to guarantee the security of personal data. You can get more information by visiting this link: https://www.privacyshield.gov/welcome

3.- Optionally, to administrations and other organizations when required in compliance with legal obligations. 

 

III .- LEGAL BASIS THAT LEGITIMATES THE PROCESSING OF PERSONAL DATA

In each specific treatment of personal data we will inform you of the legal basis that legitimizes it.

 

IV .- RIGHTS

RIGHT OF ACCESS

It is the right to obtain from the controller the confirmation of whether or not they are treating personal data that concerns the interested party and, in this case, the right of access to personal data and the following information: the purposes of the treatment, the categories of personal data in question, the recipients or the categories of recipients to whom the personal data, the storage period or the criteria used to determine this term, were communicated or will be communicated, the existence of the right to request the rectification or deletion of data from the person responsible personal or the limitation of the processing of personal data relating to the interested party or to oppose such treatment, the right to file a claim with the Spanish Agency for Data Protection (AEPD), the existence, where appropriate, of automated decisions, including the preparation of profiles, when data is transferred to third countries the right to be informed of the guarantees Adequate days applied.

RIGHT OF RECTIFICATION

It is the right to request the rectification of your personal data if it is inaccurate, including the right to complete incomplete data. It should be borne in mind that by providing us with personal data by any means, you guarantee that they are true and accurate and undertake to notify us of any changes or modifications to them. So therefore any damage caused because of a communication error, inaccurate or incomplete in web forms information, shall be the sole responsibility of the person concerned.

RIGHT OF SUPPRESSION

It is the right to request the deletion of your personal data when, among other cases, they are no longer necessary for the purpose for which they were collected, or they are being processed in another way or you withdraw consent. It should be borne in mind that deletion will not proceed when the processing of personal data is necessary, among other cases, for the fulfillment of legal obligations or for the formulation, exercise or defense of claims.

RIGHT TO LIMITATION

It is the right to request the limitation of the processing of your personal data, which means that in certain cases you can ask us to temporarily suspend the processing of your personal data or to keep it beyond the necessary time when you may need it.

RIGHT TO WITHDRAW CONSENT

It is the right to withdraw the consent you have provided by marking "I have read and accept the privacy policy" at any time and as specified in the corresponding section "Exercise of rights" or in the specific treatment of commercial communications or Newsletter . It should be borne in mind that this right will not take effect if, among other cases, the processing of personal data is necessary for the fulfillment of a legal obligation, the execution and maintenance of a contractual relationship, or for the formulation, exercise or defense of claims. Likewise, the withdrawal of consent will not have retroactive effects, that is, it will not affect the lawfulness of the treatment based on the consent prior to its withdrawal.

RIGHT TO PORTABILITY

It is the right to receive the personal data that concerns you and that you have provided us, in a structured format, of common use and mechanical reading, and to transmit them to another person in charge, as long as: the treatment is based on your consent and is carried out by automated or computer means.

RIGHT OF OPPOSITION

It is the right to object to the processing of your personal data based on our legitimate interest. We will not continue processing your personal data unless we can prove compelling legitimate reasons for the treatment that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.

RIGHT TO FILE A CLAIM WITH A CONTROL AUTHORITY

If you consider that we treat your personal data in an incorrect way, you can contact us or you also have the right to file a claim with the Spanish Agency for Data Protection (AEPD):

https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

EXERCISE OF RIGHTS

You can exercise your rights by letter to the postal address indicated above or by e-mail info@deniasol.es , attaching in both cases a copy of your NIF / NIE / Passport or similar document.

 

V .- PERSONAL DATA TREATMENTS.

GENERIC PROVISIONS

The personal data requested in each of the specific treatments is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed, so the principle of data minimization is complied with .

The personal data requested in each of the specific treatments is strictly necessary, the refusal to provide them would imply not being able to provide the requested service.

The communications of personal data provided in each of the specific treatments in some cases are necessary for the execution and maintenance of a contract and in other cases for the fulfillment of a legal obligation applicable to the controller.

CONTACT FORM

Personal data will be processed to channel requests for information, suggestions and claims from users or clients.

The legal basis that legitimizes the processing of personal data is express consent by marking "I have read and accept the privacy policy" .

The personal data will be kept for a period of two years from the moment they are no longer processed, without prejudice to the exercise of the rights that assist you as an interested party.

COMMERCIAL COMMUNICATIONS OR NEWSLETTER FORM

The personal data will be processed to manage the subscription to our Newsletter , including sending personalized information or not about our products or services through various means such as telephone, email or SMS. It should be borne in mind that this type of data processing may involve the analysis of your user profile to determine what your preferences are and thus be able to send you information that is more appropriate to your interests.

You can request the withdrawal for this type of treatment, depending on the means used, as follows:

- Email: Through the link to the effect that you will find in each of the electronic communications or through the analogous procedure specified in the commercial communication.         

- WhatsApp: Requesting unsubscription.         

- SMS: Requesting unsubscription.         

The legal basis that legitimizes the processing of personal data is express consent by marking "I have read and accept the privacy policy" .

Keep in mind that in the event that the medium used is WhatsApp, the personal data will be transferred to WhatsApp Ireland Limited, which is located within the EEA.

Personal data will be kept as long as you do not withdraw consent in the manner indicated in this section.

RESERVATION FORM

Personal data will be processed to manage online reservations, manage your payments, manage any complaint or claim about the services provided, identify you and validate your legal age to contract, as well as for and, where appropriate, the formulation, exercise or defense of claims.

The legal basis that legitimizes the processing of personal data is express consent by marking "I have read and accept the privacy policy" .

Personal data will be transferred to the State Security Forces and Bodies in compliance with legal obligations, likewise, and in some cases, they may be transferred to online payment service providers.

Personal data will be kept as long as you do not withdraw consent, unless they must be kept for the maintenance of the relationship between the parties or for the years necessary for compliance with legal obligations.

 

 

Empresa gestora Comunidad Valenciana EEAT-323-A